Return Policy
OVERVIEW
We do not accept refunds. Our exchange policy lasts 7 days. If 7 days have passed after receiving your item, any exchange request will not be entertained.
To be eligible for an exchange, your item must be in the same condition that you received it. It must also be in the original packaging. Any item delivered that is damaged during logistics or has manufacturing fault is eligible for an exchange request.
To start an exchange or for any questions related to it, you can contact us on Whatsapp at +92 345 400 4400, message us on Instagram/Facebook or email at hello@ayselmina.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
NON RETURNABLE ITEMS
Exchange items will not be accepted if the perfume is used multiple times or if the bottle is broken or damaged causing a leakage.